Matthew Long Review of Renaissance Scottsdale Resort
I arrived at the pro-shop on Saturday [Sep 15, 201...
I arrived at the pro-shop on Saturday [Sep 15, 2014] and the level of customer service was very poor. The guys in the pro-shop were very unresponsive or receptive to conversation to my general questions regarding the course [since it was my first visit] and when asked to sign up to play... the first remark I was asked if I was staying at the resort??? My answer was no that I was a resident of the area and pro-shop staff said I would need to be staying at the resort to sign up for a tee-time and use facilities... After a long awkward moment of silence, I then replied.. couldn't I just sign up for a tee-time without staying at the Star-wood resort [I'm also a GOLD MEMBER for Starwood]. Staff said "YES" then I thought to myself why would he make this so difficult and awkward for me... Overall, very poor customer service and staff [to include cart boys] were not receptive to being generally social able or courtesy. I'll take my money elsewhere and re-consider my GOLD membership with Starwood after this event.
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