Grace Elizabeth Review of Gateway at Lubbock
I originally moved into this complex when it was f...
I originally moved into this complex when it was formerly known as "Gateway", and a rebranding was extremely necessary. I think I would have had a 5 star experience here had I moved in now, but when I lived here for the past year, I had many problems, including being overcharged for rent when switching over to the new tenant payment portal, having neighbors that were very loud and disturbing, threw parties and did drugs frequently, and the property not being secure. My car was broken into and had to have the window replaced, and no working security cameras were on the property and the gates would not be shut by management, even after multiple car break ins reported by other residents. After renovation, security upped, gates shut, working cameras were installed, and now all that I see that is needed is a police officer living on the property (they said one would begin in 2018 but never saw one move in or patrol the property).
The new pool, leasing office, and work out room look fantastic. As I said, I wish I had lived here one year later than my lease.
Update: I was charged overages after even moving out of my room, and I was not refunded my security deposit until nearly two months after moving out. I had to go back on my bank statements to prove to the company I even paid a deposit in the first place because they did not have record of owing me money.
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