The problems started right from the start. The lig...

The problems started right from the start. The lighting was poor on the signs so it was hard to find Guest Registration driving in. The check-in process went well. We got up to our room and turned on the TV. The remote was not working consistently. We called for help. The engineer came up and it worked fine. After he left I quickly realized it had a limited range. 3 feet from the box it worked great, but in bed, forget it. We then ordered shrimp and grits in our room and a bottle of sparkling water. It came pretty timely, but the shrimp and grits was mixed with canned chili con carne! I've never heard of such a thing. It was horrible. But worse was the water which required a bottle opener. We were told they didn't have any. What were we supposed to do, open it with our teeth, or the side of the cabinet?! The server reluctantly went to find one in housekeeping. We called the front desk and complained. When we finally got the bottle opener, we sent the dinner back. The bed and pillows were firmer than I like but others may like that. There was only 1 bar of soap in the bathroom for both sink and shower. No complimentary robe, which is fine, but for this class of hotel, usually included. When I stay at a Hilton hotel, I expect more than I do from a lesser hotel brand; that's why I stay there. This was not up to their usual standard.