Very disappointed in the customer service I've rec...

Very disappointed in the customer service I've received from the staff at this hotel. Before I even booked my room I called to ask about their policy and procedures during COVID19 and the only answer I got was that SOME amenities were closed. I recieved no information on what the cleaning policies were. I decided to go ahead and book the room through Expedia. I then phoned them the day before check in to inquire about early check in. The woman on the phone told me I would have to call the day of and ask. I then called the hotel again very early the next day and was told to call again when my flight arrived in LA. I gave up on trying to check in early. When I finally did check in today I was greeted by an unenthusiastic employee. I was not given any information on what amenities were currently closed or what to expect from my stay. When I got into my room I decided I wanted to order room service and gave the front desk a call. The man who answered sounded irritated and I was told that this amenity was closed and he abruptly hung the phone up and offered no help. Frustrated and hungry I ordered Uber eats and asked that my delivery driver drop my food at my room. As I waited to receive my order the front desk rang me and told me I could come pick my food up from them. They had stopped my delivery driver from delivering it. By this point I'm beyond frustrated and tell the man on the phone that I cant come down because I'm already dressed for bed. He tells me that they are understaffed and that no one can bring it. And I tell him that I specifically ordered it to my room. He then says he'll see what he can do and hangs up. If the hotel has a policy to not allow delivery to rooms that needs to be told to the guests. There should also be information easily available as to what amenities are open and how they plan to keep the hotel clean during this time. I still have 1 more night here and I'm dreading dealing with these people. No one seems to know what's going on or how to interact with the guests.