Erin Engelhardt

Review of Gateway at Lubbock

EDIT: New office staff is absolutely terrible and ...

EDIT: New office staff is absolutely terrible and rude. They are also the worst bookkeepers! Be prepared to have several erroneous charges on your account. I was charged pet rent for a pet I have never had. A friend who lives here also has had issues with the new staff (she has lived here for 3 years). Her rent for a 4x4 is $225 per month, and Hayley Burton charged her $600 for rent. Hayley will also not take any responsibility whatsoever for her mistakes. This is my second year living at Thrive, formerly known at the Gateway; however, I will absolutely NOT be renewing! I miss the old office staff (Andrew, Dylan, Victoria) they were great.

The staff is awesome - especially Dylan and Karli. They are always down to work something out if you are late on a payment. They've been really understanding to my situation. Apartment complex is really clean and currently under remodeling. They just put in new furniture in the apartments and it's really really nice. Pet friendly which is cool, the rates are really good. I'm paying less for a 2 bedroom here than I was at the Village for a 4 bedroom. We also never ever run out of hot water. I love it here and renewed for next year. Never had a single issue other than a lack of Ethernet jacks but I brought it to Management's attention.