G T Review of The Bridal Event
I bought my bridal dress here and Brandy and the t...
I bought my bridal dress here and Brandy and the tailor, Ryan I believe his name was, were great. The store called me to cancel my fitting appointment less than a week away because they are "closing the shop for cleaning". I was upset at this because I had to take the entire day off for this appointment, but after being transferred to their manager and with some prodding, she finally told me that a customer had come in to the store who was diagnosed with COVID-19. Now I completely understand why they are closing so suddenly. When I said that she should have told me that to begin with she told me that they are handling it as delicately as possible with the customers (i.e., not telling them). I think the customers should be told...in the spirit of transparency and what measures the store is taking now to disinfect and the length of time they are closing. In addition to having that information deliberately withheld the manager made a snarky, rude comment ...should I just let you in for a fitting during the COVID closing? I'm appalled the manager is speaking to customers that way. If they had told me upfront why they were canceling my appt, I would have understood, end of story. All of this was handled so poorly...will not recommend.
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