First let me start by saying I was very disappoint...

First let me start by saying I was very disappointed. I went on my anniversary day 10/28/18. 4 days 3 nighs We went into our room Diana oasis, as I was placing the clothing in the drawer I find a roach in the drawer. I called up front desk they were polite and told me to come in. I went in I showed the photo to the staff and she tells me the picture is not clear and made me feel as if I was lying. That made me angry but I stood cool. They did upgrade me to the champagne tower suite 435 the room was very nice but also we had issues, in the bathroom the towel holder was broken and fell a couple of times, the sauna light was not working it will turn and off when it felt like it, the toilet was not working properly. The pool area had mold and black slime by the steps. The pool had a cracked floor so we didnt use it. I was grossed out. I did not feel like calling them up again to tell them anything and just dealt with the bullcrap.. I will never again come back and try a different location. I feel bad and upset because I just felt that for the money we spent up at paradise stream, their service should have been amazing. I also feel they ruined my anniversary trip even though they upgraded the room, it was still faulty.. that was my experience. I've been there once before and this why I chose to come back.. go at your risk. Very disappointed. I will be calling to speak to the manager as well