Kathryn Jackson

Review of AIC Insurance Agency

This insurance company is a terrible joke of a bus...

This insurance company is a terrible joke of a business. I was rear-ended by a drunk driver in a vehicle covered by their insurance. I had to continually follow up, go get and pay for the police report myself because they would not, and eventually asked to speak to a manager and was told I could not without filling an official complaint. Upon requesting to file an official complaint I was told I cannot do that. After more than a month of trying to follow up to get my vehicle repaired, they told me "if I had a short timeline, I should just file with my own insurance." Luckily, I filed through GIECO and it was super easy but now I am out a deductible and will probably never see that again after how this company behaved.