Ian Bate

Review of Caddy Windows

Good windows badly fitted, then rectified. No comp...

Good windows badly fitted, then rectified. No compensation

I would advise against using Caddy Windows if you want a stress-free installation to correct installation standards. Please read below before you commit.

Never the less unfortunately we decided to go with them as the price was comparable to other quotes and the window locks looked better than competitors. Big Mistake.
Day of installation came two men turned up and fitted all 5 windows and the bifold door over 2 days. I let them get on with the work thinking they knew what they were doing and that I had paid for a no hassle installation.
About 2 weeks after the installation I was looking at one of the windows thinking that doesn t look wright, so I removed the trim around the edges of the windows to find not one window had any backfill or foam around them, not one of them was plumb in the opening and not one of them was square. They had not used the correct packers around the frames and had not used enough fixings around the frames they did not adhere to any part of the NHBC guidance for fitting windows. There were scratches to some panes of glass end caps missing off window sills, no drainage holes cut into an addon on bottom of one window the list goes on. The bifold frame was bent by the fitter as he didn t use packers when he did the top fixings, this led to problems with the top seal on the Bifold door, also he removed the damp course membrane and did not replace it.
The two fitters showed an unbelievable level of incompetency and had absolutely no pride in their work covering all their errors with window trim. Also, the quality assurance of their work was non-existent the Boss of the company came around twice while windows were being fitted and didn t notice any problems so if he didn t care who would.
They had made A+ rated windows unrated, the installation was a complete disaster not conforming to any standard and not being energy inefficient. The opposite to what I had paid for. The windows were not fit for purpose.
A week later a service engineer from Caddy windows called to correct problem with Bifold which he did. I now know that the Bifold was fitted incorrectly with no foam around the frame, the service engineer would have known this but said nothing, this is further evidence of lack of competency and honesty he should have said this door is not fitted correctly.
Within 2 weeks of windows being fitted I was issued with Fensa certificates, these were for windows that didn t conform to any standard and were not fit for purpose, I will be notifying Fensa about this.
The boss came around to see the installation for himself after I made a complaint and seemed as upset as I was about the standard of work and the fact that the fitter had basically deceived both of us. He agreed that every window and the Bifold will have to be removed and refitted correctly Also 1 new window will have to be ordered as surveyor was miles out with his assessment and replacement panes because of scratches. All the remedial work has now been completed 7 months after original install.
During meetings with the company owner I broached the subject of compensation for the stress and time (7 days) I have had to commit to this after all it is the fault of Caddy Windows. The answer was a straight no its in our terms and conditions not to pay compensation. I checked it doesn t say this and compensation is discretionary anyway.
I must say Caddy widows have rectify all the faults to a good standard but it took along time. They are committed to putting things wright which is some consolation.