ZERO star! Very bad company !! They have a lot of ...

ZERO star! Very bad company !! They have a lot of problems, the agents and drivers are not professional. We are warned of nothing, if the bus is canceled or late. We had a bus from Washington to New York which was canceled, we paid 200 US dollars per person to go to New York where our other bus was waiting for us from the same company. He was late more than 2 hours. The only refund he offered is $ 39.54, very poor customer service. It is clearly not the first time this has happened and does nothing to improve. Only one advice, FLEE this company.