Rae M

Review of Embassy Suites Outdoor World D...

I got down to the front with my bag, Cody G was dr...

I got down to the front with my bag, Cody G was driving a van and informed me the van was not going to the airport. I said ok and waited in the very front seat walking into the embassy. When Cody G. came back about 10 minutes later he looked at me and walked right past me and I didn t think much of it. But now another bus arrived (Larry was driving at about 1040) and informed me he was not going to the airport and the van in front of him should have been gone to the airport (the van Cody G was driving) so I go back inside and Cody G was standing at the desk talking and lollygagging and immediately, guiltily asked me what terminal and gate as if he hadn t known I was waiting for the van. Even though he knew I just stopped his last ride, he walked past me, looked me in my eyes, and lollygagged for 35 minutes.
I asked for a manager and he got Max Pesterbank which is not a manager. And Cody proceeded to tell me YOU CAN FIND YOUR OWN RIDE BECAUSE IM NOT DRIVING YOU ... all because he didn t do his job??? That s amazing to me & I know what the embassy stands by, my family has stayed at the embassy as top choice for years and this is completely unacceptable and petty. Cody G was completely disrespectful and most importantly did not do his job. I had to pay an extra fee for Lyft bc of his refusal to drive me all because I called him out.