Antwoine Harris

Review of ARRIGO DODGE CHRYSLER JEEP

I found a Camaro here at a great price. I went in ...

I found a Camaro here at a great price. I went in to the dealership with a pre approval from Capital One for this vehicle. After test driving the vehicle I decided to move forward with the deal. SInce I already had the pre approval I asked the sales person only to run my credit through Capital One as instructed. The sales person was a little confused on the process so he called the finance manager over to talk to us. I advised the finance manager that I only wanted my credit pulled through Capital One and he said no problem. As I am sitting waiting I recieved 9 credit allerts that my credit was being pulled through 8 other finance companies. I was furious! No one came back and asked if it was okay to pull my credit through any other company. The sales manager finally came back to apologize. I asked for the finance manager but he never came out. I was promised a call the next day from the sales manager to resolve this issue. After not hearing from the sales manager I called the general manager which was no help. He told me that I would just have to dispute the inquiries and proceeded to sell me the vehicle. I advised him that Capital One called me and I was approved but I was not doing business with Arrigo due to the service that I had received so far. He then told me that he would have someone from the finance department call me back to help with the inquiries but no one ever called. I ended up doing the work myself and purchasing a car from another dealership. This was a total waste of my time. These guys are only interested in selling cars and not doing what is best for customers.