Keith Chavers

Review of Larry H. Miller Volkswagen Avo...

On October 14, 2018, my wife Jasmine and I went to...

On October 14, 2018, my wife Jasmine and I went to Larry H. Miller VW in Avondale in hopes of purchasing a new or pre-owned VW Tiguan 4motion. When we arrived, we spoke with Zach who helped us locate a Tiguan that was a DEMO vehicle with around 6,000 miles. This vehicle was the SEL trim. It was front wheel drive rather than 4motion, but we did like it, so we took it on a test drive. We were straightforward and honest with Zach and told him that we wanted to be out the door after taxes, title, licensing, and registration at $26,800. Zach then said that we would go in to the dealership and work the numbers. After hours of negotiating, we finally came to a number which we all agreed upon (myself, my wife, Zach, and the sales manager Rob Knapp). This number was $28,501.07. We then waited about an hour and filled out some paperwork (including a worksheet that reflected the VW Tiguan SEL FWD for $28,501.07) until the finance manager was ready for us. Once the finance manager came and got us, we proceeded to sign loan documentation. As we were signing the documentation, we noticed that the total price of the 2018 VW TIGUAN SEL was around $28,400. The finance manager then contacted the sales manager (Rob Knapp) and informed him that he hadn t added the license and vehicle registration to the car. The finance manager then left the office in order to go talk to the sales manager. When he returned, the sales manager was with him. Rob Knapp then told myself and my wife that there was nothing that he could do about this even though it was his mistake and that he was not going to honor the price that we had already signed ($28,501.07) for. He then proceeded to leave the finance office. His lack of remorse about this error disappointed us. We then spoke with Zach and the finance manager and told them that this was not what we had agreed upon. The finance manager said that he understood our concerns. He then proceeded to try to get us back to the number that we had originally agreed upon. After discussing it with my wife, we thanked the finance manager and Zach, but we decided not to go with the vehicle because of the fact that we feel that there was no integrity with the company. Rob Knapp is a direct representation of the company especially since he holds the position of sales manager. He lost a potential customer over his non-willingness to own up to his mistakes.