Really outrageous! I ordered some products online....

Really outrageous! I ordered some products online. Unfortunately, the delivery was incomplete. My first complaint: receipt received but after more than 10 days no opinion. No money back and no delivered goods. My attempt to call the hotline failed as well, I spent two times over 10 minutes on hold without speaking to anyone. When investigating, there is only an automated answer, that an answer can take up to 5 days, which are clearly exceeded. Now I have again filed a complaint.

I hope to receive an answer in a timely manner ... that borders on fraud!