Although we were not guests of the hotel, I wanted...

Although we were not guests of the hotel, I wanted to offer a complement and thanks to Siti Saleha -Assistant Duty Manager of SO.

My friend and I walked in from the night markets hoping to have a drink at the SO rooftop bar. Unfortunately it was closed for a private function. Siti was very friendly and kind enough to offer alternative suggestions. She organized a taxi for us. Much to our surprise when we arrived at our destination, the taxi driver informed us that the fair was already paid for. This act of kindness absolutely blew us away.

Siti, your customer service was exceptional and I hope you receive recognition for this. We will be sure to stay at your hotel next time.

Thank you!