Nicole Francis

Review of Trend Financial

The car that I purchased from Trend has been the w...

The car that I purchased from Trend has been the worst car I have ever driven. From day one I had problems with the vehicle. It was making a clanging noise and someone from customer service told me to take it back to the mechanic who serviced the car, which I did, and he said that it was my brakes making the noise and that it would stop eventually. I also had 7 days or 500 km to trade in my car if I wanted to. Living in Kitchener and having to drive back to Toronto to see the mechanic who safetied my car completely voided that part of my lease. The man I bought the car from wouldnt even let me test drive the vehicle. The next problem I had was with the steering column, which I had my mechanic fix. He asked me how this car was ever allowed to leave the lot and that I shouldn't be driving the car. When I called Trend to express my concerns about the vehicle and the fact that I couldn't pay for the repair she basically said "oh well, you can send in the bill and we will pay for the repairs." I was not impressed with that answer. I called a couple of weeks later to see how I would go about getting you guys to pay for repairs and the women I spoke to said that she had never heard of this and she would get customer service to call me about this issue. No one called. The next issue I had with my car was with the battery. Ford sent me a notice in the mail saying that something with the battery could be corroded and needed to be changed. I took it into my local Ford dealership and the mechanics there fixed the problem for me. While I was there he also mentioned that there was something wrong with the transmission. He rebooted the system for me but told me I should be careful driving my car just in case it gives out. A couple of months later my battery died and I haven't driven it since. Yesterday I called in because of an insurance issue and who ever I talked to was extremely rude and sarcastic to me. I am not impressed. Moral of my complaint is that I will never lease a car from Trend Financial again.