I booked a room here after reading all the good re...

I booked a room here after reading all the good reviews. My experience of staying here was well below the average person's expectations. We had multiple issues that were not addressed appropriately by the staff.

When we arrived at valet parking, after collecting our luggage, the attendant was going through my car glove box. When I confronted him, in broken english he said that he was trying find my name for the valet ticket. I had to spell it to him one letter at a time. Then we tried to check into the hotel, the front desk staff said my credit card strip was too worn to process my card and they refused to run it manually. So I ended up having to pay with cash. As I was checking in, I looked down at my bag and noticed it was missing. As I look around the lobby there was a man and women walking away with my suitcase! I stopped the man and he said it must of been a misunderstanding and he thought it was his bag. The front desk staff did not assist with any of these issues.

The room was nice and had a good view. However, the fan for the air conditioner would kick on every hour or so and it was so loud it kept waking us up. When we went to use the pool, we ordered some food and drink. I had cash to avoid the card issue and the cash was stolen from our things that was setting poolside. The spa was a nice experience, Victor was very helpful and he had no problem running my credit card. The massages were good and the spa area was relaxing.

I had tried to contact the manager to express my frustration with the above issues, weeks later when the managers assistant returned my call, he said there was nothing he could do about my complaint because I did not make a formal complaint at the time of the incidents during my stay. I booked this hotel because it had numerous good reviews. I wanted to leave a review of our experience so that future guests would not be caught off guard like I was.