We attended the Saturday celebration, Apollo 11 50...

We attended the Saturday celebration, Apollo 11 50th Live. Arrived approx 11am. Lines to get in went smooth and that was the only thing. Once in we headed to the Family Stem pavilion, all of the virtual interactions had LONG lines, hey I expected that, we waited and there was issues with the interactions which made our long wait even longer. We did one. Headed inside walked around, headed to food court to grab a bite to eat. What a mess! You were planning this for how long? Super disorganized! Lines to get something to eat were about an hour long. Ice machines were broken, so they had buckets of ice on a cart which were causing condensation to spill on to the floor in front of the refreshment machines. Yeah you had a caution sign out but that's not going to cause no slip and fall accidents. Matter of fact my foot slipped while walking way. Then watching hundreds of people stick their hands in these buckets and touch the ice with bare hands, so nasty, decided didn't need ice. Finally sat down with my husband and son to enjoy our meal. It was pretty good food! Then we headed outside to do a Tram tour. Big mistake! In line for over an hour to get on the Tram because of some type of delay. Nobody knew what was going on. I was told by a team member, I just work here, sorry for the delay. Got to rocket park and was told we had to be in line for other tours by 5pm it was 445pm. Was directed by a team member to go to a line for the Astronaut training facility. Waited in that line to find out it was the line to return to the main center. Literally ran to the other line but couldn't get out of the building because there was a live interview going on. Made it in line at 459pm. Just in time! Phew! Saw the training facility, pretty awesome stuff! Got back to main facility and had to use the restroom. Yucky, very dirty (again i understand with the amount of people there). My husband decided he wanted a snack but there was only 2 restaurants open, it was only 630pm. Those lines had doubled in wait time. You even had the snack bar closed. The vending machining wait was approx 30 min. You had been planning this event for a while and i know you anticipated thousands of people, I'm so surprised at how disorganized it was. We made our way outside to sit under a tent with fans, it was so much cooler outside. It was very hot inside, too many people to keep it comfortable for all. We were still hungry so we headed outside because we had seen a food truck, we waited in line to be told that they were out of food. My problem is this. You have guest that have medical problems such as hypoglycemia, they will need food or a snack. We made our way to a tent to watch Phillip Phillips, i used the air conditioning portable restrooms, thank you for providing those. They were cool and so much more cleaner than the inside ones. We continued to wait for the countdown suprise. 945pm finally came and my son was so excited. 10...9...8...7...6...5...4...3...2...1... the celebration was on... we waited all day and spent well over 250 dollars for 20 seconds of fireworks. How disappointing. We left immediately after. While walking to the truck my son started crying from the disappointment and the lack of being able to do things. That broke my heart. Too many tickets were sold in my opinion. I would much rather have been disappointed with not being able to get a ticket than in this manor. Thank you for your time.