Made an appointment for 100k miles service and to ...

Made an appointment for 100k miles service and to get factory recall fixed. They said it would take the full day. I dropped off my car in the morning. I got a call mid day, they found something else to fix for $$$ so I agreed. When I came that evening to pick up my car the service I originally requested and the factory recall safety service wasn t done and I was told you re good to go when I explained I needed the rest of the service done for the 100k and the factory safety recall airbag inflators serviced. I was give an apology and told the airbag service would be free, of course it s free, it s factory recall! I had to leave my car for another day. After dealing with 4 different service representatives, 3 trips deep into Poway and spending 30% more than originally quoted, the service I originally asked for was completed.

I think the most frustrating part is they called me and charged me for more work to get done, without even bothering completing the work I asked for.

No consistency. No accountability. My research shows I was over charged. Wasted my whole weekend going back and forth to the dealership.