As a host of numerous properties, we thought this ...

As a host of numerous properties, we thought this would work well as an alternative to VRBO's new greedy process, taking the control out of our hands. This site is horrible - horrible. They have allowed guests to cancel the last 2 out of 3 bookings, tying up my dates for weeks, because the guests made up some excuse about not wanting to sign a contract (even though it is a requirement on my site and posted). We have been using this contract for 7 years with never a beef - and we have never held a damage deposit - we have perfect reviews for 7 years. Then - they penalized me for requiring a damage deposit, even though they said I could as long as I posted it. I posted it - it is in the contract - but I am not allowed to collect one - and they do not hold one. Who in their right mind is going to give out a beach property with no damage deposit. They said our "collections department will attempt to collect for damages). We never have to take part of a deposit - because we hold one. If there is no recourse (they said they would refuse them future service - a lot of good that does me), then guests have no reason to take care of a property. Now I am going in the hole by paying a penalty because I refuse to have a guest with no damage deposit. Pulling our units off of here, and we will pursue other sites we have listed on. In 7 years, I have never spent this much time on nonsense. People want to book - they sign a contract before we take money - we collect - they get their money back - we get a good review - they come back year after year and get a 10% discount on future stays. Easy process. Everyone is getting so greedy that they are ending up with immature young people who do not see how a contract is of benefit to them. If they allowed us to have a contract and required damage deposits to be released later, it would bring them a much better clientele, and they would have better than 0 to 1-star ratings.