I went to Hyatt Regency for a vacation and all tho...

I went to Hyatt Regency for a vacation and all though the facilities are nice and the hot tub was fantastic I cant help but wonder where did they go wrong with the food. I ordered a caesar salad and burger the lettuce was fine but I got a pound of waxy parmesan on top which ruined it and the burger was burnt and the mushrooms were gross.