J'me Decker

Review of American Trucks

I ordered running boards with brackets. I paid mor...

I ordered running boards with brackets. I paid more for the boards with brackets yet I did not get the mounting brackets. The box looked as though it had been damaged in shipping. My wife texted with a rep named Karen who told my wife that they would send out the brackets. I have a bad back and need the running boards. After a week my wife texted Karen again and she told my wife to give it a couple of more days. My wife texted Karen again and she said that she looked it up and the brackets have shipped. After another week my wife spoke to different rep who was very nice and insisted that we misunderstood and must have purchased boards without brackets. After he looked at our order he insisted that we misunderstood Karen because they wouldn't ship brackets. My wife emailed him the transcripts of the texts, James said he was very sorry and he would try to get us brackets. Seven days later and still no word. I will not recommend this place for anything. It's a shame. I should have just shopped Amazon.