Here for my Mums 60th Birthday. Checking in was a ...

Here for my Mums 60th Birthday. Checking in was a bit of a nightmare for the lthers in my party although i did manage to check in very fast using the Express Checkin. Some of my family had to go to the service desk and were greeted with slightly rude staff. We paid for upgraded rooms but have the standard! My sister also required a cot and hot water facilities in her room to sterilise the bottles. They were told they would have to be downgraded and would have to pay and extra $30 per night for the cot. The reason they do not have coffee machines in the upgraded rooms is because the want people to buy coffee from the shop in the lobby!!! Doesnt make sence to have basic rooms with coffee machines but upgraded rooms with nothing. This was eventually sorted it. Another member of my family had a room that stunk of weed. They were asked if they would like them to come and spray air freshener! They later discovered a bag of weed on a sideboard, therefore the room cannot have been cleaned properly. We had to clean the bathroom before we could use it in our room. So definitely wouldnt say they are great at cleaning. The buffet in the hotel however is AMAZING. Its well worth the $29 dollars. Whether it be for breakfast, lunch or dinner, they have everything and really really good. Would definitely recommend.