I was very pleased with the service provided by Ri...

I was very pleased with the service provided by Rich and Tako. There were multiple hurdles to jump in order to complete the job, and they were nothing but very professional, extremely patient, and courteous. They did an amazing job given the hiccups encountered along the way. I am grateful they discovered a gas leak in the process of installing my new system.

On the other hand, communication with the office staff was extremely difficult, challenging, and frustrating. I was promised calls back "in a few minutes" but routinely had to wait hours for a return call, if at all. On a couple of occasions I waited at home all day and never got so much as a call to let me know the status of my appointment, only to find out (well after the appointment window) that they would not be able to keep it as previously scheduled. I appreciate the help from Kevin, as he was able to intervene and help get things moving with regard to call-backs from the office staff.