Bridal event has great selection of gowns but I pe...

Bridal event has great selection of gowns but I personally have had terrible, cringe-worthy experiences and so have my bridemaids. The new manager/owner ,Andi , is just looking to take your money. She will never address any problems , say sorry or care about customers. She physically cannot say sorry . She also talks right in your face and NEVER WEARS A MASK, which I find highly unprofessional, and really says a lot about how self serving she is.

I remember being so excited to try on my dress when it came in. My 80 year old grandma and mom came from Arizona. We were ready for a wonderful memorable day together. I tried on floor model while staff found MY dress that just came in... floor model was beautiful. Then, the moment we had been waiting for, I got in MY dress. I BAWLED. My gown was tattered, the lace was smaller and the embellishments were different. The seamstress came up and said it just needed to be pressed ??!? The inside of dress poured out over the neckline of my dress . There was a huge snag in the hip (poor sewing/craftsmanship ) the seamstress suggested I was too big for dress!? I snapped at her and asked why would only my right hip be too big for this dress!?? It was clearly a VERY POORLY made version of the floor model. I felt like I was in the twilight zone. How could NO STAFF see that this 2000$ dress I ordered was trash?!? My mom looked like she was going to cry and shook her head as soon as I put it on. She pointed out more craftsmanship flaws. I went to the bathroom and THREW UP 3 TIMES. It s a terrible memory! I hate thinking about it because my grandma was all dressed up and so excited.

I will never get that back.

I never got any discount or even a sorry . Thankfully my wedding wasn t for a while so I had time to WAIT AGAIN for another dress to be ordered.

The day of my wedding, my sister s dress had a size 12 written on it front and center. She was embarrassed and upset after spending 200$. She called to complain and this manager , Andi , made her cry. She never said sorry but yet blamed me (the busy bride) for not inspecting it when I picked it up?!? That is NOT my job. The staff is suppose to inspect dresses when they get to store. Apparently my wedding dress, along with my sister s bridesmaids dress wasn t ever Inspected. I am upset the manager couldn t say sorry and blamed the bride. She even had the nerve to say what s up with this bridesmaid all snotty like I was about to gossip about my bridesmaid with her???? Lol

In summary, I try to forget about my terrible experiences with bridal event . The only good part about my time there was Brandi. She s an angel and cares about the brides feelings and concerns. She wants to help every bride feel special. The other staff is constantly changing and has a large turn around.It s a shame because it s a great local selection. The manager s attitude will catch up to eventually ruin the bridal event s reputation . Word of mouth is everything and the customer is right. Especially when that customer is a bride