As a long time customer, I would have expected my ...

As a long time customer, I would have expected my visit today Dec 3, 2019 for wiper blades at Express Service would have been quick and easy. Instead, I had to convince the service person that I didn't want to do them myself and if it was so quick and easy, why couldn't someone there do them for me. After sending me to the Parts department to purchase them, the express service person did find a tech to install them. And it wasn't as quick and easy as he said it would be. The rear wiper was quite difficult, but the young man who did them was very friendly and knowledgeable and took quite awhile to change them. He was wonderful, but I was still annoyed about the attitude I received at the Express Counter.