Why using Purolator which is the worst carrier pos...

Why using Purolator which is the worst carrier possible to deliver online purchases? This is painful buying anything from Toysrus and going through another awful customer service like the one Purolator offers. I could have grabbed this from store if given the option but Toysrus does not offer this option. Why? I can go a pick up a bike myself. Held for 5 days and I can see the product is not moving at all. This is just a disgrace of a service. No wonder Toysrus is struggling so much financially.