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Review of Sanders Home Services

Let me begin by saying that we had them replace t...

Let me begin by saying that we had them replace the heater in our former house and they did a great job. That's why they were my pick to help us with a problem in the new house. In summary He was here 15 minutes, half of which was filling out the bill, told me they don't do duct work, turned the ac off and on, charged me $150 and left.
Our problem is a little more difficult and subtle to troubleshoot, but I had confidence that they could handle it. We are getting a smell from our crawlspace when the ac runs. Not mold, I had the crawlspace encapsulated so the smell is more, chemical. The tech even commented the he smelled paint. This as he was walking away while I was trying to explain the problem. I was talking to the back of his head.
When I called for service I found it strange that they did not ask me what was the problem. This would have saved us both time and me a $150 change along with a day of work since this is a ductwork problem and is not what they do.
With my main reason for my call out of their scope I figured I'd have him take a look at the heater and ac since we just bought the house and it is recommended in the home inspection. The home inspector, Not a HVAC guy! was much more thorough. The Sanders tech looked externally at the heater-heat exchange and cycled the ac off and on.
So they got $150 from us for doing nothing. They actually missed out on thousands since we are considering replacing the current aging heater. Never got around to discussing replacing. He was too preoccupied with billing and leaving.