I received a call from a loan officer named Chris ...

I received a call from a loan officer named Chris L. who told me I should shop around for rates and give them a try. He sent me his information. The Next day I sent him an email with a good faith estimate I received from a previous company and asked if he was able to offer a better rate. No response to my email, voicemail and he didn't pick up the calls. His receptionist said he was helping another person and that was 2 days ago. What a joke!!!!!