I am appalled! Their response to travel changes an...

I am appalled! Their response to travel changes and cancellations due to COVID-19 is abhorrent! If they continue to mis-manage this situation like they are, they re going to have a huge class-action lawsuit on their hands. What they re doing is flat-out wrong.

Upon cancellation, they are issuing either a small, negligible and, frankly, insulting amount of money back or a travel voucher in the full amount, which is basically in store credit. In order to receive a full discount, they are requiring that you send government-sourced documents proving you are unable to travel. The simple, proven fact that COVID-19 can show no symptoms but still be spread should be proof enough. Instead, they re insinuating that it is still perfectly safe to travel unless the government has expressly told you otherwise. This is ludicrous.

The AirBnB executives should be absolutely ashamed of themselves. Your heinous decision to show a lack of realistic sympathy and understanding during this time will cost you greatly in the form of losing a great deal of loyal customers and/or money. I will never again use your service and will encourage every person I come in contact with to do the same. If I do not get my full refund, I will pursue all legal action necessary on the grounds of corporate misconduct and negligence.

I am using and recommending HomeAway, VRBO, Flipkey, TripAdvisor or Booking.com moving forward.