U. Brown

Review of Nissan of Union City

I'm pretty satisfied with my purchase and car expe...

I'm pretty satisfied with my purchase and car experience for the most part. Amir was my salesman and got me into a new vehicle on short notice. During the sale process we agreed to a few things, one being having my car windows tinted post purchase. I was told that I would receive a survey in my email and once it was completed I would be able to get my windows tinted. I received the follow up survey in my email a few weeks later and completed it. When I called back in to ask about getting my windows tinted I was told that the survey was supposed to be completed with a manager in person at the dealership. The email that I received with the survey in it never indicated in the message that it was supposed to be completed in person. It was not specified in the email at all. I had already completed the survey (& gave high ratings). When I asked the woman in charge of the incentives if there was anyway I could still receive what me and my salesman agreed upon she simply responded "Nope". Which I think is unfair and extremely unprofessional. I'm extremely unhappy and unsatisfied with this outcome. Here it is that I've purchase a $18,000 vehicle and now that they've gotten their sale they seem to no longer care about my request. That is not okay.