Todd Miller

Review of Belterra Casino Resort & Spa

Moved here from a Holiday Inn express while on an ...

Moved here from a Holiday Inn express while on an extended stay for business hoping to upgrade. It seemed like most negative reviews were by people who were mad about losing money in the casino . Not impressed. The decor is in poor shape. The faux gold trim on everything is all scratched and tarnished. My bedsheets were stained. Even the lampshades in the hallway, I'll bet 90% of them are damaged. The kicker was having to run my tub faucet for over 5 minutes to even get water warm enough to step in the shower. The front desk just said there was nothing they could do about it. I realize that service was restricted for the covid virus, but my other hotel would at least service on a reduced basis. Here,they would not service my room at all, even when I explained I would be out of the room every day for work. If you are the kind of person who would sleep in a refrigerated box to gamble, you won't be disappointed.