Upon check-in, they did not receive my reservatio...

Upon check-in, they did not receive my reservation details from Expedia. I had to wait an hour in the lobby at 12:45 in the middle of the night. Hotels are meant to go and rest up. I had to wait an hour and a half to get into my room. I was not told that parking next door in the lot is not free, in the morning I was hit with a $54 bill for parking overnight. The lady in the front desk, Elizabeth Ramirez was very rude and arrogant. After asking for an explanation on the parking fee, she kept repeating, "Parking isn't free, parking isn't free". Customers deserve a better explanation than repeating the same sentence over and over. I'm sure Shoreham doesn't want their reputation to be that way. Elizabeth Ramirez needs some serious customer service coaching..