Total rip off. Avoid them if you can.

Total rip off. Avoid them if you can.

On Tuesday we made a mistake to place an order for in iPhone. At the time of order, the item was showing available in stock. On Thursday, still no indication of shipment so we called the customer services. After 40 minutes on the line, they rep said it will take 5-7 working days for the item to be shipped and she will personally look into this to be dispatched to us on Friday since my wife was going away and needed the phone.
Friday came and went, we sent 2 emails both responded to with the same empty promises.
Then Monday and Tuesday we talked to them and every time the response was it will be shipped to you today.
On Wednesday we called and asked to cancel since my wife was on a plane to leave and we had no use for the phone now.
The response was, ok but it will take 14 working days for a refund. Absolute shambles. Yes there are good reviews but a business is judged on how they handle a problem which was for us totally unacceptable .
By the way, it has been 14 working days and we still have not received our refund !