Cassandra Lee

Review of Fantastic Services Group

I booked a lawnmowing service online using the App...

I booked a lawnmowing service online using the App and the automatic booking suggested I book for 3hours, but I had only a small patch of grass in my backyard to be mowed, so I reduced the hours to 2hours, and this cost me $157. As this is my first time booking such a service with them, I thought it is standard pricing. But later I got another quote from a local gardener and he gave me a quote of $50 and he said the job will just take 15mins! So I guess I have been ripped off by Fantastic Services and when I tried to cancel, they said they will charge me $50 cancellation fee which was posted on their website. I tried to reason with them that the reason I cancelled was because they are a rip off charging me 3x more for the same job, especially not during this Covid-19 challenging financial times and I was out of work due to the Pandemic! They would not allow me to cancel this job and I had no choice but to pay 3x more but I will not use this company again so be really careful before you engage them, definitely not worth booking online without having them come onsite to quote for the job. You are much better off using Airtasker or Service Seeking. I will be taking up with relevant authorities about their rip off fees. As you can also read from other reviews, this company is a rip off charging customers additional for end of lease or other cleans when they attend the job.