Terrible company. Avoid at all costs.

Terrible company. Avoid at all costs.
Since 2015 Georgia, Utah, Pennsylvania, Texas, Wyoming, and Missouri have all won legal actions against Vivint on behalf of customers.

Here's our experience:
A pushy manipulative salesman lied and strong armed us into a wildly overpriced contract. Told us the "state of the art" (re-branded outdated equipment) alarm system wouldn't go off on our pets. 3 months later the alarm system was going off every time the cats went down the stairs. We had a tech come out who straight told us that there was no way he could adjust the alarm to ignore the cats and that the salesman shouldn't have promised that it would.
A year later our HVAC system burned up. Vivint admitted the tech installed the thermostat wrong and the system was running without coil heat (which burned up the heat pump). We called Vivint's claims bureau and they said that since it was installed over a year ago they're not liable for damages. This Vivint alarm system has cost us over $5,000 dollars and we can't even turn it on.
Their contract is also very exploitative. Our only way out of the 5 year contract is to pay off the contract in full (pay them for 3.5 years of monitoring that they won't do) or sucker someone else into picking up a 5 year contract on our behalf.
We've filed complaints with the Maryland Attorney General, the Better Business Bureau and will be filing our own claim in court. Even if we can't get out of the contract we look forward to warning others