Amanda Krohn Huetinck

Review of Passport BMW

I bought my car a week or so ago, and I've had a g...

I bought my car a week or so ago, and I've had a great experience with them. Aarion Browne is a wonderful salesman, very upfront about everything, which I appreciate. And he's continued to be in touch and make sure everything is going well. Luigi has been very helpful in helping answer any technology-based questions I've had since having the car.

My only complaint is that when we actually went to buy the car, and we had our toddler with us, it took about 30 minutes of our just sitting there waiting so we could meet with the finance guy and sign whatever paperwork he needed. It felt like that process was artificially drawn out for some reason. And by the time he was ready for us, my toddler was in full-on meltdown. I don't blame Aarion for that, though, I think he was probably frustrated with that process, as well.

So all in all, I'd say Passport gives you a good deal and has great customer service.