I booked a couples vacay at Paradise Stream Resort...

I booked a couples vacay at Paradise Stream Resort from 08/17/2020-08/21/2020 for my gf and I to stay in the Champagne Tower Suite. Booking our stay was easy. Her birthday was on the 19th so this was my gift to her. We stay in Atlanta, GA and drove 13 hours to have this getaway and avoid flying during the pandemic. Check in was easy when we arrived. All the staff we encountered at the resort was very friendly. When we got to the room, it was beautiful just like in the photos online. Now to share what I liked and didn't like about our stay...
Customer service was great. The all-inclusive package is worth it unless you are the type of person who wants to go out and eat amongst the locals all the time. The dining area is nice and they spaced the tables out over 6 feet from each other. I do think they should have an option for guests to eat in the suite/ or outside during the pandemic. Every time we were in the dining area someone was coughing. Some of the people there were cigarette smokers so they probably just coughed anyways, but it still made us uncomfortable. For the record, my gf loved breakfast there because she doesn't eat pork and they have an option to get turkey bacon or turkey sausage. The breakfast was ok to me but would have been better if the food that should be hot was hot. Dinnertime was always awesome. The food was delicious and gave many options to choose from for an entrees. The alcoholic beverages were not apart of the all-inclusive package but they were still worth buying. They were not skimpy on the liquor at all! On her birthday I ordered some Happy Birthday balloons and a red velvet cake they sold at the resort. The cake was delicious.
Ok so a few things that disappointed me...
I always bring my own cleaning supplies to clean the tub, wipe surfaces, etc. This time was no different. Upon inspecting our room, I noticed dry rose petals on the floor near the tv stand and under the bed. I assumed they were from the previous guest which let me know the cleaning people didn't vacuum the room well. We ended up bringing our own pillows thankfully because 2 of theirs didn't look so clean. One looked like make up was on it and the other just needed to be trashed because of a dirt stain on it. We found one of the towels the same way. I know that when you have something crisp and white, then it gets dirty once, even after you wash it may still have that dirt stain there. In that case, the staff just needs to trash that towel and replace it with a crisp white one. Our beautiful private heart-shaped pool had mold in the corner above the water that I wiped off with an antibacterial wipe. The cleaners should have spotted that. The massage table was nice and so was the sauna. I did my own personal cleaning to the jacuzzi (Champagne Tower) so I was fine getting in.
My gf is more of a romance person so it didn't take much to please her during our stay. I, on the other hand am an activities person. I play tennis 3 days a week regularly and was looking forward to playing tennis at the resort. Unfortunately, there was caution tape around the court entrance and when I asked about it they said it is closed because of some holes that need to be repaired. We found some courts about 18 min away but um, we weren't very welcome there. That's another story I wont get into but should've been avoided. Anyways, we opted into playing basketball. We could only play on one hoop because the other hoop looked like a 500 pound person slam dunked and hung on to the rim for 5 min after. At the time of our visit, they were waiving the resort fees which saved me money but in all honesty, I would have happily paid the resort fee if the activities were in pristine condition for use. Other than that, we hiked the nature trail 2x and I took my gf to some nearby thrift stores because that's what she likes. All in all, this experience was good but definitely could be better.