Being in the automotive industry, I know exactly h...

Being in the automotive industry, I know exactly how difficult it is to keep a constant line of communication between the service department and a customer. Jacki did exactly that and then some. We had our 2018 M550i in for service and a recall and knew exactly what was going on the entire time. She went above and beyond anything I'd expect. We are BMW of Devon customers going forward because of her.