My hotel stay was nice enough. Although the facili...

My hotel stay was nice enough. Although the facilities are somewhat run down and the shower in particular had some serious issues and made a very loud noise.

But my reason for such a poor review is that the hotel mistakenly charged my credit card 3 times. They never issued a statement or an apology, I had to contact them to ask what had gone wrong, and almost 1 month later I still have not received a refund.

This has cast a very dark shadow on my experience.