Buying the car was a good experience, but keep in ...

Buying the car was a good experience, but keep in mind, any person wanting to make a sale, will be as nice as can be. Everything afterwards was not good. I regret not having researched their customer rating before I bought the car from them. I'm one of those people that prefers to keep a car dealer serviced but Tysons Honda makes that it very difficult. One of the things I strongly dislike about Tysons Honda is, when you call them, you will have to endure listening to this ridiculously long introduction from the receptionist, get placed on hold, rotated around, someone will eventually pick up and you will hear a conversation they're having with someone else, then you'll get cut off (hung up on). This occurred three times in a row! When you call the service department, more often than not, you will have to call back and go through the receptionist, listen to the long intro and get rotated around... To say the least, this was extremely frustrating! I'm now convinced Tysons Honda is only interested in one-time customers (make a sale, then they're done with you). So that I don't have to deal with Tysons Honda any longer, I started taking my car to Rosenthal Honda for service and maintenance and will more than likely purchase my next Honda from them.