a

Check in was quick and painless. we were early and...

Check in was quick and painless. we were early and we're texted when the room was ready. Parking was hard to find, and there was a hike to bring all of our bags inside. The room was clean, but needed some maintenance done (back sliding door frame was mangled, the air-conditioning sounded like a NASA liftoff when it clicked on, and was loud the whole time it ran, the bath had mold around the hand rails). All of these things were minor in the scope of our trip. However what ruined it was the large groups having weddings. (I know this makes me sound like a horrible person, but let me explain). We went down to the lobby, and it is full of wedding guests waiting to have their walk down the aisle in the courtyard. There were hotel employees directing people away from the lobby, courtyard, and eating areas. We figured that we would just go walk the beach and come back later to enjoy the facilities, but as we walked down the boardwalk we were stopped again due to another wedding that was happening on the beach. We waited while some pictures were taken, and then tried to walk around, but the chairs were set up at the end of the boardwalk. We had to walk through a wedding to even walk the beach, while getting rude looks from the guests. Later that night there were drunken yelling matches in the hallway, after the guests left the open bar at 2am. We felt like the high price we pay for a stay like this we would be made to feel welcome and to be able to use the facilities we paid for. We even tried to order room service - we called from the room and got the desk who forwarded the call to room service and got a voicemail box. We hung up and tried 2 more times. The front desk attendant told me "they are probably busy with the other guests, and you will need to come down and get it even if they do have time for your order". With the restaurant closed, the Starbucks closed, the courtyard closed, the beach entrance closed, and the lobby closed, and unable to order room service - I wish I had stayed somewhere else.
The island was amazing, the Westin was not.

Comments:

No comments