We booked through a travel website for this proper...

We booked through a travel website for this property. We had a minor issue with the last shuttle of the night being almost 20 minutes late to pick up our party in Lahaina and while multiple members of the party called to find out what was happening several of us were informed by security that the shuttle must be done operating for the night and we were out of luck. At almost 11pm we were basically being told we were stranded. Thankfully we were still at the pickup spot trying to figure out what to do next when the shuttle finally showed and we made it back to the resort safely. After we left the resort, next day we received $120 charge from the resort. When I called to find out what it was for because I had a receipt in hand that said we owed $0 upon checkout we find out that is was for parking charges. Our reservation email said nothing about parking charges. Our receipt said nothing about parking charges. I asked the manager Christina why we weren't contacted about the nature of these charges and she informed me that because they did not have any contact info for me or my husband they wouldn't have been able to reach out to us. The above statement being an outright lie because my husband gave his phone number upon check in and received several text messages throughout our stay at the resort asking about the quality of our trip. So while the resort itself was lovely the customer service and lack of communication amongst the staff is the worst I have ever encountered.