My experience was horrible. I was looking for an 1...

My experience was horrible. I was looking for an 1892 Winchester and saw that Taylor's had a very accurate reproduction. I checked the website to make sure the model I wanted was in stock and also called the store on the telephone and confirmed with an employee that there would be no issues in purchasing a rifle for an out-of-state customer.

It was almost a 6 hour drive one way to get there. When I arrived, the saleswoman, while nice, had no knowledge of firearms whatsoever. She's not know the model I requested and had to consult a catalog for every question. There were several other employees there but they are all middle-aged women that seemed to work administrative positions and I did not find a single employee who could answer simple product related questions such as what calibers does this rifle come in?

They did not have the rifle I came to buy, I told her about the website and she stated that they do not keep it up to date so be forewarned if you see something you like advertised as being available.

Not wanting to leave empty-handed since I came so far, I found a different model rifle that seemed good enough. I went to pay and they said that my Real ID driver's license was not good enough and I had to provide a second form of identification. I work for Homeland Security and provided my PIV card but they said that was not sufficient. The woman asked if I had a passport with me. I do have a passport but did not bring it since that has never been a requirement to purchase a gun any time in my life. They stated they needed two separate forms of ID with my current address on it. I told them that a u.s. passport does not have home address on it. The woman could not explain why a passport would be sufficient but my homeland security badge was not. I told them that I specifically called before I came up and asked if anything special was needed to purchase a rifle and was told all I needed was a driver's license. All of the women there denied being the one I spoke to. I showed my call log to prove I wasn't lying.

Long story short, I wasted an entire day and a tank of gas to walk away empty-handed. I'm not blaming them for the ridiculous ID requirement, I'm sure that's just the Democrats being in control of Virginia but the customer service was terrible. As I said before, no one there had any knowledge of firearms and they gave me the wrong information that I specifically asked ahead of time to try and avoid a situation like this. And again, their website falsely advertises firearms in stock that do not exist.

Most of what they have are Uberti and Chiappa reproductions, these can be found elsewhere and I highly suggest that's where you look.

* after I wrote the initial review, the store responded blaming the issue on 2020 Shot Show. For the record, my visit was on January 28th, the week after shot show took place.