Heinz Reisser

Review of Lindsay Honda

My Lindsay Honda Service experience has been by fa...

My Lindsay Honda Service experience has been by far the worst of any Honda dealership in the state of Ohio. I own a civic EX and Honda Civic type-r and was in for service last week on Tuesday having received B1 / B2 service at 16000 miles. At that time, while picking up the car- civic ex- the TPMS monitoring warning light had come on, on the drive back home- after lindsay upon request, rotated the tires. The vehicle is operated 70 miles east of lindsay's location, so we could not drop it immediately back off. Now after having reached approximate 18500 miles, not having been able to address the TPMS issue and road noise issue after the tire rotation, the vehicle was dropped off last week on Monday night. I received a text message the following morning on Tuesday that the vehicle was in for service. I replied to said text message stating that the vehicle had a TPMS problem and that noise was coming from the vehicle while driving between 40 and 60 miles per hour the TPMS monitoring light was always returning back on within 20 minutes after having been recalibrated. After the service interval got started Bruce, the representative was in touch and stated that the vehicle needed aligned and that it was Honda's and Lindsay's best practice policy to get any vehicle aligned every 15000 miles. I am a Master Tech ASE certified with L1 L2 certifications and a1-9 certifications. I have never heard of any dealership or any automotive manufacturer requiring the service interval for wheel alignment after 15000 miles. The Honda Civic EX is a 2018 model year with just approximately 18000 miles on the clock. Bruce and Tracy, the manager, also stated that the front right tire or both front tires had feathering on them and they more or less suggested that the axle was out of alignment. I disagreed after having received and aligbment report stating that the right side wheel was on the high side of the range of the toe-in but still within range. It was merely on the high side meaning 0.08 degrees. None the less,the noise could have come from the tires but the cause of the feathering or cupping problem was not an out of alignment axle. The TPMS issue was basically not directly addressed at this point anymore by Lindsay even though that was the main concern I had while dropping the vehicle off including the noise. Lindsay took 4 days after having dropped off the car to supposedly figure out the problem. The car was picked up on Friday last week. During those four days communications were going bavk and forth between I, Bruce, and the service managers at Lindsay- Tracy, Joe and Tommy. The communications with Bruce and some service manager communications were unprofessional and inappropriate. Overall very unpleasant dealing with Bruce who had a ridiculing and demeaning demeanor towards me as well as dealing with Tracy. An unprofessional experience at best. Now, monday, the following week, having driven the vehicle approximately for a hundred plus miles the TPMS monitoring light is back on!!!!

I contacted Lindsay and haven't heard from anybody yet but the vehicle will be dropped off again today. I'm very displeased on the fact of how I have been treated by the personnel of Lindsay but more so about the poor inadequate service having received. I paid over $150 for a tire replacement and Alignment that I believe wasn't really the problem to begin with, relating to the tpms or feathering tire/noise issue.