Slightly disappointing first experience with the s...

Slightly disappointing first experience with the staff at Ritz (ones at the pool reception and miscommunication with whoever runs WhatsApp). I ve asked via WhatsApp for prices for pool access and was clearly given a price list which had Working Days 150qr and Weekends 200qr. I also asked the same person (on WhatsApp, don t know the name) can I use the entertainer, he/she confirmed and then I booked for Thursday. Once we came, they charged me 200 for which I asked why because it s not weekend and the answer was - Oh no, for entertainer it s 200 (!?) I said I have not been told that when I was booking (right after I was given price list) but not even one apology I heard, just have the card to pay... It s not that much about money (I paid of course those extra 50qr) but it s about professionalism and the fact that I ll now write all this because of lousy 50qr and have such a bad impression of the staff and that it all puts now in shadow the fact that the pool and the whole pool experience was great. Btw, staff by the pool - very nice and helpful.