NEGATIVE RATING

NEGATIVE RATING
The most horrible and disappointing experience. I have ordered the blue crab with extra crab and no cheese anytime I am in the area visiting my daughter and for my birthdays as a special treat. Today's experience was the worst ever. I called in the order and after tasting it, the cheese was not omitted as requested. The hostess rudely insisted that the dish had no cheese. As my favorite for years, I told her it did not look or taste the same. She reluctantly returned it to the kitchen. While waiting, I and others in the bar area saw a mouse going under the barstools. Guys at the bar saw the mouse and said that's why we only drink here for happy hour. I told the sushi chef and he came around the bar tracking the mouse so as not to alarm the people sitting on the barstools. The manager, Jose came out and insisted my order did not have cheese but he would remake it. I told him about the mouse and he was nonchalant, without concern and said that he knew the mice come in under the door. When he returned with the dish, I told him it looked nothing like I have ever had, it was fried dry crabmeat on top of rice. I was hungry, tired and frustrated, took it and it was horrible, unedible waste of crabmeat. Consistency, customer service and satisfaction not to mention board of health/rodent control issue with this restaurant business is disappointing and should be reported.