Luke Robathan

Review of hoppa

I booked a transfer for my party from a hotel in L...

I booked a transfer for my party from a hotel in Lloret de Mar to the city centre of Barcelona, however, upon completion of the order I found that the system had reversed the order to now say that the transfer was from Barcelona to Lloret de Mar. This was wrong and I had triple checked to make sure that the order was correct before completing it as this exact same problem happened to my friend who had previously tried to book the same transfer.

Furthermore, upon clicking upon the 'My Bookings' and then the 'Check Pick Up Time', it stated that my pick up time and location was from Lloret de Mar however on the official receipt, it stated the wrong transfer of being picked up from Barcelona. (I have video proof of this contradiction) Also, further down on the receipt it stated that the trip was from Lloret de Mar to Barcelona - so there was obviously a systems failure that accidentally reversed the order.



Upon checking my bank account, I have been charged the 25% cancellation fee and all of my concerns have been ignored. So I have personally lost out on a lot of money all down to a technical glitch in the system.

Stay away from this company as this could happen to you.