My family's EcoMark experience was like Jekyll and...

My family's EcoMark experience was like Jekyll and Hyde. We contracted with them for roof and gutter replacement and for a new solar installation in the aftermath of July's hailstorm. If I had to do it over again, I would NEVER choose EcoMark for the roofing/gutters! On thee other hand, their solar crew was highly competent and communicative. EcoMark sub-contracted out the former, and it was a scheduling nightmare with problematic workmanship. I made it clear to EcoMark that I wanted to be on-site when these jobs were done. The roofing job was rescheduled twice, and their crew showed up without notice one day while I was at work. They pushed a mass of snow off the roof, and embedded in it shingle fragments and hundreds of nails, leaving that all behind. I could not get clear communication from EcoMark on important questions about decking replacement (which was needed!), and they did a half-hearted job cleaning up the mess left by the roofing subcontractor. The gutter sub-contractor showed up the first day with the wrong color materials and had to return the next. They, too, left screws and sheet metal shards in my yard and driveway, and even better, their work had dozens of leaks, as the next snowstorm showed. On the plus side, they returned to repair their damaged work. Oh, and now 2.5 months after the completion of the roofing and gutter work, EcoMark has sent me a supplemental invoice for the roofing job. It is not itemized, so I have no way of knowing what it is for.
On the other hand, the solar installation went very well. The crews kept to scheduled installation times, were knowledgeable, thorough in answering questions, and courteous, even picking up nails and screws that persisted after my efforts to get them all. The installation was smooth, and we are excited about the energy production.
A final caution. We first met with an EcoMark representative on 9/19/19. Our solar system went live on 3/3/20. Over that time, I had to communicate by phone or email with over a dozen EcoMark employees. It was difficult to get a reliable answer to many of my most important questions about the roof work. The solar project went through 3 redesigns. It was not a friendly or efficient process for me as a customer.