This is seriously the worst company I have ever de...

This is seriously the worst company I have ever dealt with. They advertise a 24-48 hour service and then email me saying it'll take up to 7 working days. When I requested the phone back, they wouldn't give a date by when they would actually post it. The staff dealing with the emails were terrible and avoided giving me an answer. They wouldn't let me come pick the phone up either. I tried to call them 3 times, the first time i was on hold 36 minutes before I was cut off, the 2nd time over 1 hour before I was cut off and the third time I managed to get through and finally they told me they would post my phone and I should receive it by the 28th, 1 week after they got the phone. Never again.